Adobe Captivate

Building eLearnings in Adobe Captivate

Functional trainings can require advanced customization around quizzing, branched scenarios, and interactivity options, and for these I use Captivate. I find that Captivate also works best for trainings that include voiceover due to its auto-play function.

With Advanced Actions and JavaScript, there are endless opportunities for learning interactions in Captivate. Here’s an interaction I built where the learner clicked any number of statements, and the next page scored and categorized their selections. Learners could toggle the selections on or off and the score would adjust.

Similarly, these buttons can toggle on and off an infinite amount of times, allowing the learner to select and deselect based on whether they wanted to identify a specific skill as a Strength or Opportunity.

Each button could be incremented or decremented by 1, changing the value of the variable and the state.

I like to animate slides using the timeline and will sometimes hide the forward button until the audio or video has almost completed. Below, the forward button appears after the image animations (left) and Vyond video (right) have completed.

I built a training for our customer care center (also known as our call center) to train various phone scenarios using empathy, emotional intelligence, and other behaviors in order to help our customers expediently and compassionately. The objective was to help call center associates provide excellent customer service while decreasing call handling time. Learners listened to a real customer call, learned the best way to handle it, and then selected from assorted response options.

Below are some screenshots from various courses that include animation, voiceover, and resources I created for the learner that I linked within the course. For accessibility, I include a transcript or closed captions in courses that contain audio.

Because developing in Captivate is much more time-intensive than in Rise 360, I’ll often work together with my SMEs on a storyboard before the development phase of a course we’re building in this tool. I usually storyboard in two-column format, with content on one side and notes about connecting with the learner visually on the other side, with photos, icons, charts, infographics, or animations to best support the learning objectives. Here’s an example of a first-draft storyboard I sent to a SME. After a few rounds of edits and comments on this document, I was ready to develop.